How do I get technical software help?

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cb49
New Member

How do I get technical software help?

 
3 Replies
TurboTaxSusan
Moderator

How do I get technical software help?

For assistance with technical issues, you can post a message right here in the community. Or, you can message us on social media or contact us by phone.

 

We are on Facebook at: https://www.facebook.com/messages/t/TurboTaxCanada

We are on Twitter at: https://twitter.com/messages/19496097-385034351

 

To talk to our phone support team, visit https://support.turbotax.intuit.ca/contact/ . After entering some basic info about what you need help with, the page will give you the phone number for the team best suited to help.

 

If you have TurboTax Live Assist & Review, here is how to talk to a Tax Expert: https://turbotax.community.intuit.ca/community/navigating-turbotax/help/i-m-using-turbotax-live-assi...

Pim
Returning Member

How do I get technical software help?

CRA tells me that I have software problems after I tried to file our returns

TurboTaxGinette
Moderator

How do I get technical software help?

In order to help you with this situation, we believe your best option is to contact our telephone support team for further assistance, as they have the option to view your screen to help resolve the issue. To contact us please follow this link: Contact Us form. Once you go through the steps and complete the form, the phone number to speak to a TurboTax agent will appear on the page. If the agent cannot resolve your issue please make sure you tell them you want to escalate the issue to a higher level.

Thank you for your patience. 

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