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How do I post a Question - there is "GO TO FORUMS" link on COMMUNITY HOME PAGE
from your help...which is not very helpfull....
TurboTax Support Posting a question
- Go to the Live Community homepage.
- Click on the Go to Forums link.
- Click on the box labeled Troubleshooting.
- Select the Ask a Question button.
- Type your question, select your product, then click Post.
The Community homepage does not line up with the above...very confusing to find this page to post question !!
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How do I post a Question - there is "GO TO FORUMS" link on COMMUNITY HOME PAGE
sorry..that should read....there is NO "go to forums" link....my bad...and it appears that the issue is just a mislabeling of the links. The "GO TO FORUMS" turns out to be an option under the COMMUNITY drop down and I need to select "DISCUSS MY TAXES"....very misleading. I don't want to discuss my taxes...I'd just like to ask a question. Why not just have a direct link on the main page ??
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How do I post a Question - there is "GO TO FORUMS" link on COMMUNITY HOME PAGE
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How do I post a Question - there is "GO TO FORUMS" link on COMMUNITY HOME PAGE
still rather difficult to find the page to get to post a question.
Better to be on main page so users don't have to hunt around and get frustrated trying to find the link.
Just a thought....
And are you saying there is no way for a user to initiate a phone contact ?
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How do I post a Question - there is "GO TO FORUMS" link on COMMUNITY HOME PAGE
You can absolutely contact our telephone support team for further assistance, by following this link: Contact Us form. Once you go through the steps and complete the form, the phone number to speak to a TurboTax agent will appear on the page. If the agent cannot resolve your issue please make sure you tell them you want to escalate the issue to a higher level.
Thank you for your patience.