My product (Turbo Tax Live Service Self Empolyed) is not working properly. I can't get in touch with my chat specalist as the chat box shows an error message... and has for days.
I spoke to my specialist on Saturday who was supposed to be working on it, and it should have been completed that day. She said she cant' chat with me online due to a technical error, but will email me with any questions... radio silence ever since.
I paid a lot to get full service... the Turbo tax website is awful in terms of trying to find out how to contact support to speak to someone who can help!
Does anyone know how I can speak to someone??
@marcel huot First, please make sure that you have purchased the right product. The codes for TurboTax Online will not work with TurboTax CD/Download & vice-versa.
Second, if you bought TurboTax at a retailer (Costco, Walmart, Staples, etc…), please make sure that you are using the code that came in the package. It may be on a slip of paper or on a scratch-off card. It is not on the outside of the box or on your receipt.
If you have bought TurboTax Online, please go to turbotax.ca/activate to use your code before you start your returns. You can see this TurboTax FAQ for step-by-step instructions: In TurboTax Online, how do I use a prepayment code?
If you have bought TurboTax CD/Download, you will be asked for the licence code when you install the software. Please see this TurboTax FAQ for more information on the licence code: Where is my TurboTax licence code? You can download the current version of TurboTax CD/download edition here: Choose the 2022 TurboTax edition you need (for Windows). You can download older versions of TurboTax CD/download edition here: Where can I download the CD/download edition of TurboTax?
If you are still not able to resolve your code issue, please contact our phone support team at 1-888-829-8608.
@amyvanisland I have requested that a tax expert contact you.