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New Member
posted Apr 13, 2025 8:18:37 AM

How do I unlock netfile . this is due to error codes that dont make sense?

now code 15 is showing

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1 Replies
Moderator
Apr 13, 2025 2:17:35 PM

If your account is locked due to reaching a max of 5 attempts and getting an Error Code 15.

 

  1. Contact the CRA's general enquiries line at 1-800-959-8281
    • Inform the agent that your NETFILE account is locked (not your CRA My Account)
    • Ask them to unlock your NETFILE account specifically

Thank you for contacting TurboTax.