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New Member

How to get activation code on failed order without waiting for hours on customer service ?

I am really disappointed with Intuit service. I bought Turbotax online, it charged my credit card but at checkout returned system failure with this message:

Due to a technical problem we are unable to provide you with the downloadable key for your product. Please call customer service at 1 888 829-1722 to resolve this issue. 

How do I get my activation code? Waiting time is more than one hour!!! They offered 20% discount on standard edition with spouse for $31.98 but I found costco offers same online version with 8 returns for $29.99

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Level 7

How to get activation code on failed order without waiting for hours on customer service ?

You can purchase any of the download edition products using the Buy button, directly from our website: https://turbotax.intuit.ca/personal-tax-software/download-tax-software.jsp

You can contact our customer care agents later to request a refund of your previous purchase: https://turbotax.community.intuit.ca/replies/3152013