Hello,
Thanks for reaching out. Depending on the product you have purchased, there are a few different options for connecting LIVE
TurboTax Live
If you're using a TurboTax Live Assist & Review product, there are several ways to reach out for help:
If you've purchased the Assist & Review service, you can access it by selecting the Expert Help icon, then select Book Appointment or Request a Callback.
From your TurboTax Online account, first navigate to the return manager section. Once there, select your filed return, then navigate to Audit Defence section and select the button for Audit Defence.
If you're using a CD/download version of TurboTax, locate the side menu and select the option for Review, then scroll down to select Audit Defence. From there, you can choose to arrange a callback or schedule an appointment with a tax expert.
Free and paid users of TurboTax Online and CD/download products can get in touch with customer support by calling 1-888-829-8608.