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Return manager won't open. I have another return to do, and when the screen comes up it is faded and it won't start a new return

 
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Return manager won't open. I have another return to do, and when the screen comes up it is faded and it won't start a new return

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Return manager won't open. I have another return to do, and when the screen comes up it is faded and it won't start a new return