Open TurboTax

Why sign in to the Community?

  • Submit a question
  • Check your notifications
or and start working on your taxes
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

cancel
Showing results for 
Search instead for 
Did you mean: 

I already paid for the license but it didnt goes thru my tax file, how am i gonna get my money back?

I already paid my license thru my aunt's credit card with her consent. but the problem i am a new tax filer so it didn't goes through. i need to file it manually. how am i gonna get the refund from the license that i paid?

1 Reply

I already paid for the license but it didnt goes thru my tax file, how am i gonna get my money back?

If you are filling for the first time you will have to send your return by mail. To print out a copy for the CRA (with barcode), follow the steps on how to NETFILE, but on the “Filing your return(s)” page, click on the “Print & Mail Your Returns” button instead. https://turbotax.community.intuit.ca/replies/2647647

 

Here is where you can mail your return: https://www.canada.ca/en/revenue-agency/corporate/contact-information/where-mail-your-paper-t1-retur...

 

You can contact our phone support team using this form (*Not available for TurboTax Free users*): https://turbotax.community.intuit.ca/replies/3152013