I am having the error from CRA while uploading the netfile error:21

[yousef333]

I am having the below error

CRA Result Code: 21

The Canada Revenue Agency was unable to accept your return, as your NETFILE Access code did not match our records

the system is already connected to my file and took the info from it but when uploading i am getting this error 

please help!

[doug1 did you get an answer same]

did you get an answer same thing happening to me?

[TurboTaxSusan]

Your NETFILE Access code is made up of 8 numbers and letters. Please double check that you have entered the full code and that it matches what’s on your Notice of Assessment for the last tax year. 

Since the code is not mandatory, you can also try filing your return without the code.

You can get back to the page with your NETFILE Access code by clicking on “My Info”, then “[Your Name]’s Personal Information”. Then scroll to the middle of the page to find the code entry box.

[Chrisevee123]

I am having this code 21 issue, I followed those steps and don't see any code. I entered the code I had last year and still didn't work. Please hep

[TurboTaxBrenda1]

Please make sure that your access code is entered correctly- In Capitals if necessary or lower case.  

Thank you for choosing TurboTax.

[Terry1elgar]

Got an error code 21 when I tried to file 2022 taxes. I used my Netfile access code. Why isn’t it working. 

[Terry1elgar]

I’m not a new member. I’ve used turbo tax for a few years. 

[TurboTaxSusan]

@Terry1elgar 

Your NETFILE Access code is made up of 8 numbers and letters. Please double check that you have entered the full code and that it matches what’s on your Notice of Assessment for the last tax year. 

Since the code is not mandatory, you can also try filling your return without the code.

You can get back to the page with your NETFILE Access code by clicking on “My Info”, then “[Your Name]’s Personal Information”. Then scroll to the middle of the page to find the code entry box.

[abdff33]

I'm using the same Netfile code as last year.

[TurboTaxSusan]

@abdff33 The code is not mandatory, you can try filling your return without the code.

You can get back to the page with your NETFILE Access code by clicking on “My Info”, then “[Your Name]’s Personal Information”. Then scroll to the middle of the page to find the code entry box.