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New Member
posted Feb 23, 2024 1:02:07 PM

I am ready to netfile my return but I am getting an error message that there is an error in the script. I cannot file. How can i fix this ?

How can I call TurboTax for help ?

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10 Replies
Moderator
Feb 23, 2024 1:34:27 PM

If you are filing a couples return, please file the one with less income first. 

 

Thank you for choosing TurboTax.

Level 2
Feb 23, 2024 3:42:26 PM

I had the same thing happen. I was unable to click the agree to terms and netfile. I clicked on the answer 'No', in the box that popped up, until the error message disappeared and at that point was able to click on the agree to terms and netfile. The return when through and I received a confirmation number. A bit of a nuisance but it worked. Hopefully they will fix the software with an update.

Level 2
Feb 23, 2024 3:45:06 PM

It even happens for a single person. The error message is "unable to read the script". Must be a software issue.

Moderator
Feb 24, 2024 9:46:59 AM

@KH1408 Are you using TurboTax CD/Download or TurboTax Online?

Level 2
Feb 24, 2024 10:55:17 AM

I'm using Turbo Tax Standard download.  My computer does not have a place for a CD. I've done three tax returns and it happened for all three of them, one single person and one couple.  Once I clicked on 'no' (several times) for a response to the pop up box saying that there was an error as it could not read the script, I was able to click on the "agree and net file". Until that box clears you can't click on "agree and net file". 

Level 2
Feb 24, 2024 11:02:04 AM

I forgot to mention that once I clicked on the "agree and netfile" I did receive a confirmation that the returns were filed. I went into 'My Account' to confirm and there were express notice of assessments showing on the three accounts.

Level 1
Feb 24, 2024 11:55:16 AM

I have been trying all day to file with the CRA and is not working, filing with revenue Quebec worked fine.

Moderator
Feb 24, 2024 2:40:04 PM

@kenn9 Please try click Yes a few times until the Netfile Terms page loads.

Level 1
Feb 26, 2024 5:31:19 AM

The errors are now fixed and was able to transmit to the CRA.  Thank you

Moderator
Feb 26, 2024 5:35:36 AM

Awesome, thanks for the update.