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Level 1
posted Mar 16, 2025 5:10:22 PM

I am trying to netfile my taxes and get message "This wasn't expected, but we're working on fixing it"

Wondering if I should delete the return and start all over again.

1 8 1729
8 Replies
New Member
Mar 16, 2025 5:58:17 PM

Apparently they are working on it but not sure how long it will take to resolve. I think people have been having this issue for a week or so already.

Moderator
Mar 17, 2025 9:02:18 AM

@Dawne57 We are aware of this issue and our development team is working for a resolution. We appreciate your patience.

 

Level 1
Mar 19, 2025 7:02:13 AM

I was finally successful. I went back in and received the same message again, but this time I created a “copy” of the return and then went in and filed the copy. It worked

Moderator
Mar 19, 2025 2:45:42 PM

@Dawne57 Good news! Thanks for the update.

Level 1
Mar 20, 2025 2:50:41 PM

I tried making copy but it did not work and cost me another return!!!

Moderator
Mar 21, 2025 1:54:29 PM

@Bao1958 We are aware of this issue and our development team is working for a resolution. We appreciate your patience.

Level 1
Mar 21, 2025 1:56:37 PM

Is it possible  for me to exchange for the desktop version and I will pay for the price difference? Thanks

Moderator
Mar 23, 2025 8:13:07 AM

@Bao1958 can submit an online Refund Request  ( subject to approval)and purchase a correct version directly from TurboTax website.