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New Member
posted Mar 3, 2023 6:38:25 AM

I can't get passed the snapshot of my saved info. The screen keeps popping back up after I hit continue and there are no other options.

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1 Replies
Level 5
Mar 9, 2023 8:52:49 AM

If you are using TurboTax Online, please clear your browser cache and/or use a different browser and try again. If you are using TurboTax CD/Download, please make sure that your software is fully updated. Lastly, kindly restart and update(if ever available) your device. Phone performance also benefits from clearing the memory. Typically, apps continue running in the background, which may cause battery drain, slowness, heat, and other conflicts. Restarting can clear memory, apps, and conflicts.

 

If the issue was not solved, we believe one of our telephone support agents would be able to help you further as they can view your screen, if necessary, to guide you. To contact them please follow this link: Contact Us form

 

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