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Returning Member
posted Mar 28, 2024 4:42:09 PM

I cannot continue filing 2023 return and keep getting sad puppy

Hi there,

When I was working on my return a few days ago, I got an error with a sad puppy.
So I gave a couple days just in case it was just a server issue, but the issue is still there.

Here's the error message I'm getting whenever I click on `continue` from the page called `View all tax returns`.
```

This should not have happened. Don't worry - your data has been saved.

Our TurboTax application has stopped working properly. It rarely happens; we're sorry it happened when you were using it.

Maybe the puppy helps, but you're probably mad and we're already hard at work fixing it.

Please check back again soon. We should resolve this quickly.

You can also contact our support team at https://support.turbotax.intuit.ca/contact/

Thanks for your patience,

The TurboTax Team
Copyright © Intuit Canada ULC, 2002-2024. All rights reserved.
```

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1 Replies
Moderator
Mar 28, 2024 5:16:32 PM

Please clear your browser cache (or use a different browser) and try again. If you are still not able to resolve this issue, please contact our phone support team at 1-888-829-8608 for more help.