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New Member
posted Oct 29, 2019 7:24:07 PM

I cannot go to Review and Pay page. when I click on proceed to check out button the new page turns darker and the buttons are not active

It seems that the page will be blocked. It shows the summary of the amounts to pay but the relevant buttons are not working

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1 Best answer
New Member
Oct 29, 2019 7:24:21 PM

I've asked our team to look into this. Can you try using Firefox and tell me if that works. I've heard a couple customers say switching to Firefox worked.

12 Replies
New Member
Oct 29, 2019 7:24:08 PM

Can you tell me what Internet Browser you are using?

New Member
Oct 29, 2019 7:24:10 PM

safari

New Member
Oct 29, 2019 7:24:11 PM

chrome

New Member
Oct 29, 2019 7:24:13 PM

safari

New Member
Oct 29, 2019 7:24:14 PM

chrome

New Member
Oct 29, 2019 7:24:15 PM

chrome

New Member
Oct 29, 2019 7:24:17 PM

chrome

New Member
Oct 29, 2019 7:24:18 PM

safari and this worked for me last week when filing two other returns

New Member
Oct 29, 2019 7:24:20 PM

chrome

New Member
Oct 29, 2019 7:24:21 PM

Chrome and I did 4 returns using this already.  I don't want to use Firefox -

New Member
Oct 29, 2019 7:24:21 PM

I've asked our team to look into this. Can you try using Firefox and tell me if that works. I've heard a couple customers say switching to Firefox worked.

New Member
Oct 29, 2019 7:24:23 PM

I tried Firefox on my Mac and I was able to complete my income tax filing