I get an "Oops, we encountered an error" screen while going through the self employment income steps. There is no way to get past it. How can I finish my return?

I spent over an hour on the phone with "support" but they went through the usual "do you know how to use a computer" checklist. Yes, I do. Is there anyway to submit a ticket? It's a server-side software problem.

132

New Member

Feb 27, 2025 4:24:46 PM

I'm having the exact same issue

Level 1

Feb 27, 2025 5:45:27 PM

I too am having the exact same issue. Ive tried everything (including waiting a few days and coming back to it)

Moderator

Feb 28, 2025 7:51:22 AM

Have you tried clearing cookies 'n cache or using a different browser? Make sure your internet connection is stable. We would also suggest try starting a new return and see if you get the same error.

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I get an "Oops, we encountered an error" screen while going through the self employment income steps. There is no way to get past it. How can I finish my return?