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New Member
posted Apr 25, 2022 4:44:56 AM

I have a service code but cannot locate where to enter it in the Canadian Turbo Tax site. Help!

I was a given these steps and a link.  The link sent me to US site.  There is no File in the left hand menu.  
"How to redeem your code:
1. Sign into TurboTax and continue your return
2. Once inside your return, select 'File' from the menu on the left
3. Select 'Start' next to 'Review your Order'
4. Scroll down and click 'I have a Service Code'
5. Enter this Service Code:
Can you assist?

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1 Replies
Moderator
Apr 26, 2022 11:07:29 AM

We don't use service codes in the Canadian TurboTax.

 

If you have bought TurboTax Online, please go to turbotax.ca/activate to use your code before you start your returns. You can see this TurboTax FAQ for step-by-step instructions: In TurboTax Online, how do I use a prepayment code?

 

If you have bought TurboTax CD/Download, you will be asked for the licence code when you install the software. Please see this TurboTax FAQ for more information on the licence code: Where is my TurboTax licence code? You can download the current version of TurboTax CD/download edition here:  Choose the 2021 TurboTax edition you need (for Windows). You can download older versions of TurboTax CD/download edition here: Where can I download the CD/download edition of TurboTax?

 

If you are still not able to resolve your code issue, please contact our phone support team at 1-888-829-8608