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I received the email confirmation of purchase but no activation code
Customer Name: H. S.
Transaction Time: 07:23 AM PST
Order Number:
Order Date: 22-12-23 (dd-mm-yy)
Help It is installed but unable to use...(
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Never thought of that. Problem solved. Thank you very much.
An email has been sent to your email address related to this account.
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I've lost my activation code. I've checked in my accounts and the last 4 years of (2020 to 2023) all still show as purchased, but I can't get the activation code itself from my online account settings. I've checked my spam and trash for my email.
Thanks
@BahamutX Did you already use your activation code? You can only use your TurboTax Online code once in one account. Using the code again will give an error message.
It's not an online code. This is for the downloaded/desktop version. My online account just shows my purchase history. I have never filed or entered or used the turbotax online service.
Steve
We have sent you an email with your license code.
Thank you for choosing TurboTax.
@1975 Kombi I’m not able to find any orders for you with the information that I have. Please contact our phone support team for more assistance, you can call them at 1-888-829-8608.
During tax season (from CRA NETFILE opening (mid-February) to the regular filing deadline (April 30), we're available 7 days a week during these hours:
During the rest of the year (May 1 to mid-February), we're available Monday through Friday, 9 AM to 6 PM ET for English and French support.
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