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abdullahzen
Level 1

I'm getting this error: "Please enter a valid social insurance number that is different from your spouse." even though it's valid

Hello,
I'm getting the above error, even though my spouse's SIN is valid and I already double checked that I am not entering any spaces or special characters. I tried entering [social security number removed] as her SIN and it works.
It keeps throwing the error whenever I try to enter her real SIN.

Can you please help?

 

Thank you

1 Best answer

Accepted Solutions
TurboTaxSusan
Moderator

I'm getting this error: "Please enter a valid social insurance number that is different from your spouse." even though it's valid

Please contact us by phone for more assistance with this issue. To talk to our phone support team, visit https://support.turbotax.intuit.ca/contact/. After entering some basic info about what you need help with, the page will give you the phone number for the team best suited to help.

View solution in original post

1 Reply
TurboTaxSusan
Moderator

I'm getting this error: "Please enter a valid social insurance number that is different from your spouse." even though it's valid

Please contact us by phone for more assistance with this issue. To talk to our phone support team, visit https://support.turbotax.intuit.ca/contact/. After entering some basic info about what you need help with, the page will give you the phone number for the team best suited to help.

View solution in original post

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