I can enter data from slips, but cannot enter any other
data, such as address, answering the yes or no questions, etc. I'm not using TurboTax online, so your answer
that I should try a different browser is irrelevant to my problem, not to
mention it's irritating to have to wait for a useful answer just because you
assumed I was using the online version.
You could just as well have assumed I wasn't. Why not provide the needed answer for either
scenario at the initial request, if it's not clear which version the customer
is using?