Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
Level 2
posted Apr 22, 2023 7:49:59 PM

I'm preparing tax returns from Japan, and now I'm on the "We will call in about 5 min." page. I don't have a Canadian phone number. How can I get the expert's review?

0 2 633
1 Best answer
Moderator
Apr 23, 2023 4:37:35 PM

@denisosull1 The Tax Experts can only phone Canadian phone numbers. 

 

If you are using Full service, your Expert’s name will appear beside "Documents" in the top right of your return. You can click on the icon to send them a message and ask if there is another way they can do the review with you.

 

If you are using Assist and Review, you can click on the "Live Help" icon.

2 Replies
Moderator
Apr 23, 2023 4:37:35 PM

@denisosull1 The Tax Experts can only phone Canadian phone numbers. 

 

If you are using Full service, your Expert’s name will appear beside "Documents" in the top right of your return. You can click on the icon to send them a message and ask if there is another way they can do the review with you.

 

If you are using Assist and Review, you can click on the "Live Help" icon.

Level 2
May 12, 2023 6:09:25 PM

Thank you for the kind clarification. Really appreciated it.