Line 438. I am not able to enter an amount on line 438. There are no zeros there. Is there a problem with the program this year?

mitchelldawn5 · ‎October 30, 2019

mitchelldawn5 · ‎October 30, 2019

After waiting on the phone for over an hour my problem was solved in less than a minute. 😉 The text size I was using was too small. Used the text size icon to the right at the top to make text size bigger. I was then able to enter the numbers

View solution in original post

mitchelldawn5 · ‎October 30, 2019

After waiting on the phone for over an hour my problem was solved in less than a minute. 😉 The text size I was using was too small. Used the text size icon to the right at the top to make text size bigger. I was then able to enter the numbers

View solution in original post

TurboTaxTara · ‎October 30, 2019

I'm sorry to hear the wait time was so long.

Thanks for posting back with the resolution. It will be a big help to others.

TurboTaxTara · ‎October 30, 2019

What happens when you try to type in a number? Nothing?

Please verify that you've updated to the latest version of TurboTax: https://turbotax.community.intuit.ca/replies/2868252

mitchelldawn5 · ‎October 30, 2019

I have the latest version. When I try to enter an amount it will not let me put any numbers. I can not enter anything. I have tried clicking different areas on the line but I still can not enter any numbers.

TurboTaxTara · ‎October 30, 2019

Are you able to enter numbers in other fields, or is it just line 438 that doesn't work?
In any event, it might be best to phone us for help. Here's how to reach us: https://turbotax.community.intuit.ca/questions/1467699

mitchelldawn5 · ‎October 30, 2019

Yes I am. I can not enter numbers on other lines that do not have 0.00 in them

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Line 438. I am not able to enter an amount on line 438. There are no zeros there. Is there a problem with the program this year?