I'm trying help a friend whos a newcomer to netfile and get an error

I get this error when I try to netfile:

Message from CRA

The Canada Revenue Agency is unable to process your return due to conflicting information related to one or more of the following:A date of entry was indicated without indicating the residency status as immigrant.You indicated a residency status of immigrant without providing a date of entry.A date of departure was indicated without indicating the residency status as emigrant.You indicated a residency status of emigrant without providing a date of departure.

I have inputted their date of arrival into Canada as well as their income before coming to Canada and I keep getting this error. If I do their taxes in another program I can netfile with no problem.

395

Level 2

Feb 23, 2026 2:20:16 PM

The error means the residency status and arrival date are not matching properly in the software. Even though you entered the arrival date and foreign income, the program may not be officially marking the person as an “immigrant.” That’s why CRA is rejecting it. Make sure that the residency status is correct.

Thank you for choosing TurboTax.

New Member

Feb 23, 2026 2:34:06 PM

Thats what I figured. I check ed it the easystep method and the forms method and all is correct but I think its a bug in turbtotax itself. When I use another program it will netfile with no problem. But I always prefer turbo tax but maybe its time to switch to the other program. Thanks

Moderator

Feb 23, 2026 2:52:35 PM

Thank you for reviewing the required information and providing feedback; we will forward this to the assigned department so they can investigate.

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I'm trying help a friend whos a newcomer to netfile and get an error