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New Member
posted Jun 5, 2025 6:56:03 PM

I paid my taxes on turbo tax using pay simply but when i log in on the app it still says balance owing and i didnt get my gst

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1 Best answer
Moderator
Jun 6, 2025 6:22:43 AM

TurboTax doesn't receive info about info any payments you make to the CRA, so your amount owing is not going to be updated in the TurboTax app.

 

The Canada Revenue Agency (CRA) usually sends the GST/HST credit payments on the fifth day of July, October, January, and April. If you didn't receive your GST/HST credit and it's been 10 working days since the the expected payment date, you can contact the CRA for more assistance. 

 

If you are in Canada or the United States, you can call the CRA at 1-800-959-8281. If you are elsewhere, you can call 613-940-8495. This page has more ways to contact the CRA: Contact the Canada Revenue Agency

 

 

1 Replies
Moderator
Jun 6, 2025 6:22:43 AM

TurboTax doesn't receive info about info any payments you make to the CRA, so your amount owing is not going to be updated in the TurboTax app.

 

The Canada Revenue Agency (CRA) usually sends the GST/HST credit payments on the fifth day of July, October, January, and April. If you didn't receive your GST/HST credit and it's been 10 working days since the the expected payment date, you can contact the CRA for more assistance. 

 

If you are in Canada or the United States, you can call the CRA at 1-800-959-8281. If you are elsewhere, you can call 613-940-8495. This page has more ways to contact the CRA: Contact the Canada Revenue Agency