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Returning Member
posted Mar 6, 2024 11:30:32 AM

I placed ordered on a product but decided to downgrade before I netfile.

I placed an order for self-employment product online but decided I didn’t actually need it, and switched to deluxe. I haven’t netfile with the self-employment but it still charged me and I requested a refund but got denied?

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1 Replies
Moderator
Mar 6, 2024 12:05:57 PM

Unfortunately, we cannot do refunds in the community but  your best option may be to contact our telephone support team. For further assistance please follow this link: Contact Us. 


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