Discuss
Discover
  • Community basics
    • Support
  • TurboTax™
    • TurboTax.ca
    Open TurboTax

    Why sign in to the Community?

    • Submit a question
    • Check your notifications
    or and start working on your taxes
    Close icon
    Do you have a TurboTax Online account?

    We'll help you get started or pick up where you left off.

    Yes No
    cancel
    Turn on suggestions
    Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
    Showing results for 
    Search instead for 
    Did you mean: 
    raider6000
    New Member

    I purchased turbo tax on line for the 2018. I had the CD version last year. I've followed the instructions to transfer data am frozen at the building profile screen

     
    posted
    ‎October 30, 2019 7:36 PM
    last updated ‎October 30, 2019 7:36 PM
    0
    1
    880
    Reply
    1 Reply
    TurboTaxLise
    Level 13

    I purchased turbo tax on line for the 2018. I had the CD version last year. I've followed the instructions to transfer data am frozen at the building profile screen

    If you are using the downloaded version - please uninstall the original version, and reinstall using the link provided here: https://turbotax.intuit.ca/product/download/index.jsp . With the same IKC provided with the original download.

    If you are signing in online, then you will need to clear your browser cache with instructions below and try again:

    How do I clear my cache (browsing history)?

    For further personal assistance, please review the link below to contact our support team: 

    I want to talk to someone. How do I phone you?



    ‎October 30, 2019 7:36 PM
    0
    874
    Reply
    Live Full Service: Taxes Done for you! Get matched with a local tax expert who can do your taxes, start-to-finish, the same day. Start for free!

    Related Content

    Frustrated Longtime user
    Jasmine Seguin
    caserriegad
    rdwade
    Ross-Co