I've paid you for full tax return 100$+. You said you can't help me. I'm waiting my return for two months!!!!!!!! Case number 1543570626.

Email from your representative: """" In your documents you include a note indicating you became a Canadian non-resident as of June 2024. Unfortunately Turbotax is unable to assist in preparing non-resident tax returns using either our Full Service or Assist and Review services. You can self-prepare and file a non-resident return using the software available at Turbotax Online or download the TurboTax Desktop software to your computer. Please book another call or send another note in documents to confirm you will file as a non-resident without our Full Service assistance, and we will refund the $113 you paid for our Full Service. Best regards, Daniel TurboTax Full Service Tax Preparation Assistant """

1239

Moderator

Apr 21, 2025 9:35:51 AM

As directed by the TurboTax Live Service department, have you scheduled another call or sent another note in your documents confirming that you will file as a non-resident?

Thank you for choosing TurboTax.

New Member

Apr 22, 2025 2:03:43 AM

I can't make calls on Canadian phone numbers.
How can I do this: "send another note in documents to confirm you will file as a non-resident without our Full Service assistance?"

Why sign in to the Community?

I've paid you for full tax return 100$+. You said you can't help me. I'm waiting my return for two months!!!!!!!! Case number 1543570626.