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New Member
posted Apr 7, 2025 7:35:17 AM

I want to get some advice from the expert for my tax, I booked an appointment and I am not in Canada now but hear nothing after waiting for 30 mins. I am very unhappy now

I have no idea what I should do as it seems like there is no live chat window available for this and other than waiting I don't know what I should do or who I should contact with. This is really a bad experience and it is very late from my current time zone and I will go to sleep for now, hope I could get some better solution or answers for this. Thank you

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3 Replies
Moderator
Apr 9, 2025 12:53:41 PM

If you want to use Assist & Review services, you should have a phone number in Canada or US. Experts can't call international phone numbers.

 

If you already paid paid for this service, we can refund you. Just send us the order number.

 

Thank you for choosing TurboTax.

New Member
Apr 16, 2025 12:42:39 AM

I see, then I guess it might be better if it is indicated or there is an option to choose some message mode. My order number is TTWND290943198 and let me know if there is anything else I need to provide, as it seems like I could only subscribe to some deluxe version next year.

Moderator
Apr 17, 2025 6:08:18 AM

We have processed your refund. A private message has also been sent to you. You can start a new return without adding any TurboTax Live Services.

 

Thank you for choosing TurboTax.