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Returning Member
posted Apr 8, 2024 11:02:47 AM

I would like to report a bug for the 2023 Revenu Quebec Schedule R -F-V (2023-12)

After contacting Revenu Quebec to get an explanation on difference of amount due. It was determined that the wrong amount was being reported on line 14 of Schedule R.

 

There is a bug on line 14 of Schedule R of the Revenu Quebec where the wrong amount is reported from RL-1 Slips.

 

Line 14 indicates "Total of the amounts from box I or your RL-1 Slips (if box I is blank, use amount from box A of the RL-1 Slip)"
Box I of RL-1slip is not bank, it has amount of 0.00$ but it reports the amount from box A of RL-1 instead.
The RL-1 Quebec Slips does not allow writing to box I.


The verified previous versions of Trubo Tax and the proper amount was being reported.
Now I have to pay additional amount to Revenu Quebec because of this error.


0 5 2524
5 Replies
Moderator
Apr 9, 2024 2:21:55 PM

We recommend that you contact our phone support team so that they can send for an investigation on this issue. Meanwhile, you can put in a claim for a 100% calculation guarantee. 

 

Thank you for choosing TurboTax. 

Returning Member
Apr 25, 2024 11:56:05 AM

where do I go to submit the claim?

Moderator
Apr 25, 2024 12:09:41 PM

This TurboTax FAQ tells you how to submit a claim under the TurboTax 100% Accurate Calculations Guarantee:

https://turbotax.community.intuit.ca/turbotax-support/en-ca/help-article/tax-return/submit-claim-turbotax-100-accurate-calculations/L1WD8SJSR_CA_en_CA?uid=lv5y524y

Returning Member
Apr 25, 2024 12:51:08 PM

Hi, when I follow the instructions from the link provided, there are no prompts to enter info as indicated on

step 2

  1. Follow the prompts and enter your information. Once you've entered your info, a phone number and incident ID will appear. Make a note of your incident ID. Call the number provided. A specialist will process your claim.

Moderator
Apr 25, 2024 1:05:48 PM

@supermancsm 

 

Please contact our phone support team at 1-888-829-8608 as they will be better able to assist you.