When using the "Import tax data from CRA" in the desktop version of Turbotax, it pops up a browser window where I successfully log onto my CRA account. Then after a long wait, the Turbotax screen shows "We weren't able to download your info. We got an error when trying to connect to the CRA. don't worry; we'll help you get the info you have into the right spots in just a few steps." From there it guides me to manually enter my T-slips.
I tried both yesterday and today, so it seems like something is broken or out of service either in CRA or Turbotax. I know that there are T slips in my CRA account, because I checked there.
I am using an up-to-date Microsoft Edge browser. I don't think there is anything I can do as a user to fix this. It has to be fixed by Turbotax or CRA. If it's just out of service temporarily, it would be nice to get a message to say so, rather than just saying "We got an error..."
I am having the same issue...I tried yesterday and today and it failed.....Although I was able to log into my CRA account outside of TurboTax program with no problems. It would not allow me to log into CRA within the program.....frustrating....if this feature is not currently available....it would be nice if the program informed us before we tried troubleshooting.
Similar problem with me yesterday: the tax receipts actually WERE downloaded and listed inside Turbo Tax. I went to 'browse' one to check it out and everything went 'Kaboom'. An Error Code "400" appeared on a blank browser screen; trying to go back to my session was eventually possible, but then I was also only given the 'manual' option to move forward. Now, I can't even find the partially completed Tax Return I was working on.
It is Turbo Tax's responsibility to stay on top of their interface to CRA...we cannot do this. If they want to keep customers, then they need better Error tracking, messaging and improved management of that interface.
Don't blame the users, and don't blame CRA!
Please contact our phone support team at 1-888-829-8608 as they will be better able to assist you.
I am seeing the same issues here after several attempts. I am talking to Turbotax now. We found no importing T slips issues for four of my family members and only one. The same error code (ERR-021) two days in a row which supposed to mean the account is locked. The account is not locked because he had access to his CRA account.
@SallyfromCanada Are you using TurboTax CD/Download or TurboTax Online?
Hello Susan, I bought Turbotax online on March 1, 2024. Usually I buy the box from the store. I never had issues before. So is the Turbotax online is having bug issues?
I called Turbotax [phone number removed] number that you have provided when I read the community issues and I called twice and no resolution. The person who linked me to the Technical person (through "Glance" so that he can see my screen and the person was not listening to both the agent (who understood my technical issues) I was talking to and he was not listen to me. He kept saying, download the T slips form CRA then enter manually. I am trying to resolve the uploading feature issues by letting you know and he did not help me after almost an hour (47 min later) I know that!! I was able to do that so Don't blame the users, and don't blame CRA! I have seen the same issues raised(based on community comments) since 2019. I have been using Turbotax for several years now and why I was able to import 4 family member slips and only one i was unable to (able to access through CRA and the account is not locked). This is so frustrating
The interface between Turbotax and CRA is not working for some and one gentlemen called and he waited 5 hours just to talk to CRA and just for CRA to say it is not on their end (especially when he was able to download manually from the website but no through Turbotax feature). Please help resolve this
As of this afternoon: I called CRA, it had mentioned that ERR.021 does not mean the account is locked, if one has not NETFile before, CRA needs to enabled from its side.
Situation: Able to download tax slips and go to Turbotax, unable to import tax slips (correct Netfile code). The reason, CRA needs to enable to your profile for Turbotax to be able to access (through Turbotax program and secure CRA site)
Turbotax, please put this tip from the CRA on your website because hours of trying and unclear instruction for others
So exactly what does one have to do? I have been using Turbo Tax for years and use Netfile and last year I could down load just fine. But this year have been attempting to download since Apr 2 and no luck. Does one need to call the CRA to make a change at their end?
Not sure that I will use Turbo Tax next year. Very Frustrated.
Hello: depending on the error, mine was locked account...eventhough I can download outside of Turbotax, CRA needed to give permission for Turbotax program to talk and allow download. I still believe Turbotax should program its app to see that the portal is opened or talk to CRA to solve this recurring issue.
@williamdavidwallace @SallyfromCanada
This work around has been known to work for certain customers.
Thank you for choosing TurboTax.
Thanks. I already have tried that and it did not work. I tried to download both with
a. signed into CRA prior to asking Turbo Tax to get slips
b. Asked Turbo Tax to get slips and then signing into my account at CRA
Neither worked.
I get it. I have used Turbotax so many years too and never had this issue. I will try it again next year and if it happens again, I will need to switch for 2024 tax
Unfortunately, we are unable to help you any further in this community forum. We believe your best option is to contact our telephone support team again for further assistance, as they have the option to view your screen to help resolve the issue. To contact them, please follow this link: Contact Us. When asked if you wish to receive an email say NO then say "speak to a representative" then hold the line. If you do not reach a resolution please ask for an escalation so an investigation can be done.
Thank you for choosing TurboTax.