I purchased turnbotax primer-2025 today. After started doing tax return step by step in the program, I noted that all task buttons on the left in easy set up mode had been changed to grey and locked, as a result, i was unable to go back to make any change. Please help me to troubleshoot and correct.
Thank you,
The greyed-out sidebar in TurboTax 2025 is typically a navigation lock that occurs when the software requires you to finish a mandatory sequence before allowing you to skip ahead.
The most common cause is being stuck in the "Introduction" or "Personal Info" section. You must keep clicking the Continue or Done button at the bottom right until you reach a major section (like "Income"). The sidebar will remain locked until the software confirms your basic profile is complete.
Click the Find (magnifying glass) icon at the top. Search for a specific tax topic (e.g., "T4" or "Medical"). Selecting a topic and clicking Go can often "jump" the program into the active interview mode and refresh the sidebar.
In the top right or bottom left, click Forms. This exits the EasyStep interview and shows the actual tax forms. Clicking back to EasyStep frequently resets the interface and unlocks the buttons.
Make sure the software is up to date.
Thank you for choosing TurboTax.