Install Turbotax Delux in new PC - keep asking to purchase additional state which was purchased when I used old computer

I'm trying to install TurboTax Delux in my new PC.

I was able to download, install, and activate, however, keep asking to purchase an additional state whenever I tried to open my unfinished return file. I've purchased an additional state in my old PC and kept the receipt.

Since the newly installed turbotax doesn't have an additional state, it doesn't even open my previous input.

Should I go back to old PC to complete return?

349

Level 6

Aug 18, 2022 8:37:05 AM

Yes, it might be best for you to go back to your old computer to finish your return. From there you can start using your new computer.

Thank you for choosing TurboTax.

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Install Turbotax Delux in new PC - keep asking to purchase additional state which was purchased when I used old computer