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New Member
posted Jan 12, 2024 11:54:11 AM

Invalid Characters in Install folder name install error

Have this install problem with both TT2022 and TT2023 Desktop versions.

When Install is pressed at the  "Here's what your Installation will look like"   

"Install location: C:\Program Files (x86)\TurboTax 2023\" Step Get " The folder name you have selected contains characters the could prevent proper installation of use of ......... Please select another folder name."  message. Get same error for any folder name I enter.  Running Windows 10. 

For TT2022 I was able to install on another Windows 10 Laptop. Did not have this issue wit TT2021 on same desktop.

PC has been rebooted many times, followed steps in previous post and still have the issue.  

Thanks for your assitance.

0 1 987
1 Replies
Intuit Alumni
Jan 12, 2024 12:14:42 PM

Please uninstall the software already on the computer and clear your cache. If the same error occurs, you may  try removing the " " symbols.

 

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