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New Member
posted Feb 23, 2025 1:18:00 PM

invalid licence code

I purchased a Turbotax '2024 - premium' today (Feb 23, 2025).

The license code I received cannot be activated.

What am I doing wrong?

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3 Replies
Moderator
Feb 23, 2025 1:58:24 PM

 If you have purchased a TurboTax Desktop version, you need to install it on a Windows OS. You can install using this link and us ethe 16 digit License code to activate the product. Please ensure that do have a steady internet connection when activating the software.

 

Make sure you have the administrator rights on the profile you are installing TurboTax on. You are not trying to install on a cloud .Turn off your antivirus software and Windows Defender, before installation.

 If the error persist, we suggest you to contact our product support by phone. 

 

Thank you for choosing TurboTax. 

New Member
Mar 24, 2025 3:44:10 PM

I purchased TurboTax Basic and was able to download it.

However, when it asked me to enter the licence code, it came back with "invalid licence code"

 

How can I get a valid one?

 

Ray

Moderator
Mar 25, 2025 2:57:28 PM

@raylandry We have sent you a private message; please check the Community inbox.