Is anyone else experiencing problems with Turbo Tax support being promised call backs from supervisors that are never returned?

Thank you for your comment.

We apologize that your experience with TurboTax Level II support has been less than optimal, we are investigating this issue and will be getting in touch to determine what we can do to assist!

I purchased the online version self employed expert in December.  After over a week, my expert has not called or emailed; supervisor cannot be reached. 

This is is very frustrating and you get no service.