Is anyone else experiencing problems with Turbo Ta...

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vmokelky
New Member

Is anyone else experiencing problems with Turbo Tax support being promised call backs from supervisors that are never returned?

Is anyone receiving contradictory/conflicting information when agents with whom you are speaking contact their Level II support?
2 Replies
TurboTaxLise
Moderator

Is anyone else experiencing problems with Turbo Tax support being promised call backs from supervisors that are never returned?

Thank you for your comment.

 

We apologize that your experience with TurboTax Level II support has been less than optimal, we are investigating this issue and will be getting in touch to determine what we can do to assist!

ralarie
Returning Member

Is anyone else experiencing problems with Turbo Tax support being promised call backs from supervisors that are never returned?

I purchased the online version self employed expert in December.  After over a week, my expert has not called or emailed; supervisor cannot be reached. 

 

This is is very frustrating and you get no service. 

v