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Level 2
posted Feb 21, 2022 6:49:31 AM

It's not displayed for 'continue' button on Let's do your taxes page

I bought Turbotax 2021 on Costco last Saturday Feb. 19 2021, installed it on Feb. 20, transfer the information that I made last year, to proceed my taxes, but there was no button for Continue on Let's do your taxes, i can't do anything with it. Is it a problem only for me or is it a bug for Turbo tax? I tried to contact Turbo tax support, but i couldn't reach them. I reported my taxes with Turbo tax more than 7 years, but that's the first time for the issue. Would you please let me know how to resolve this issue? If I can't resolve the issue, i will return it, will use another tax program for 2021 Taxes.  Thanks! Jin An

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3 Replies
Moderator
Feb 22, 2022 12:34:59 PM

You may need to scroll down and to the right to see the "Continue" button.

 

Level 2
Feb 22, 2022 2:41:14 PM

I scrolled down to bottom, no button for 'Continue' as the below.

And all the menus were disabled. Please take a 

 

 

 

Level 3
Feb 22, 2022 3:04:51 PM

You have to scroll sideways, not just down.