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New Member
posted Mar 24, 2025 5:02:13 PM

Licence code not working

I Just bought my Intuit turbo tax from Stapples and when i got home, the licence code was not working when I wanted to download the program to my computer

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Moderator
Mar 25, 2025 10:09:41 AM

Did you buy the Online edition or a Desktop edition? 

The codes for TurboTax Online will not work with TurboTax Desktop & vice-versa. If you bought the wrong version, you can get a refund and then buy the one you need. 

If you bought TurboTax Desktop from a 3rd party retailer (ex: Costco, Staples, Walmart), please use this form to get a refund 

 

Thank you for choosing TurboTax.