Line 12000 - Glitch?

Hi - There appears to be a software glitch in the 2024 income tax software. I have reported NO Dividend amounts in the return, yet an amount of money automatically appears at line 12000. I have called and spent the last 45 minutes trying to get this resolved, and no-one there seems to be able to override this glitch in the system. Please HELP!!

Thank you.

288

Moderator

Apr 11, 2025 5:27:31 PM

Did you use Auto-Fill? Do you have any slips that might have dividends reported on them? Dividends are usually shown on a T5 Slip, T4PS Slip, T3 Slip or T5013 Slip. Are you using TurboTax Desktop or TurboTax Online?

New Member

Apr 12, 2025 8:14:06 AM

No, I didn't use Auto-Fill. And there were no dividends to report from any of the T-forms that you listed.

I am using the desktop version of TurboTax.

Why sign in to the Community?

Line 12000 - Glitch?