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New Member
posted Feb 18, 2020 4:25:18 PM

Locked Forms

I tried to file my return and got a message that "one or more of your tax forms is currently unavailable". Is there any information about how long it will take to fix / add the form(s)?

 

4 65 8759
24 Replies
Moderator
Feb 18, 2020 5:19:38 PM

We have a handful of forms that we are still working on. We hope to have them available for Feb 24 when NETFILE opens (or soon after).

New Member
Feb 22, 2020 4:21:55 AM

That explains it! 

Thanks for the update 🙂 

Level 1
Feb 24, 2020 3:15:53 AM

Following up on this. It is february 24th and i expected to file today. Will this be resolved?

Level 2
Feb 24, 2020 3:38:56 AM

Same also wondering 

Level 2
Feb 24, 2020 3:44:41 AM

What forms are locked ??

New Member
Feb 24, 2020 4:07:39 AM

Are these forms going to be available today? My plan is to file today as I will be out of Canada for the next 6 weeks and unable to do so. This is quite inconvenient

Level 1
Feb 24, 2020 4:18:32 AM

Is it just your program that has this form locked? Or is it an issue with CRA?

Level 1
Feb 24, 2020 5:30:57 AM

Please provide an update on this matter as it appears many of us want to file our taxes asap

Level 2
Feb 24, 2020 5:33:10 AM

I am also getting this message. 

It's unacceptable as I paid for this on Feb 10th! 

Will it be available to file today? If not I would expect some sort of refund.

Level 1
Feb 24, 2020 5:55:20 AM

i just tried to net file and it will not allow me 

when will this be fixed?

thank you

Level 1
Feb 24, 2020 6:22:59 AM

Great news! Your competitors software is working. Please tell me what order number format you need to submit a refund request. Your online submission form won't accept any of the numbers from my receipt. 

Level 1
Feb 24, 2020 6:23:04 AM

The TurboTax Support Forum re: locked forms should be updated TODAY to give an ETA on when all forms will be unlocked.

Level 1
Feb 24, 2020 7:15:01 AM

They should not have accepted payment when there is a known issue. 

 

I have been charged this morning but they don't even have an estimate when this issue can be resolved. NOT HAPPY 😣

Returning Member
Feb 24, 2020 7:42:35 AM

Did you manage to speak with someone?

Returning Member
Feb 24, 2020 7:46:10 AM

I would also like at ETA, it's monday and I am trying to netfile and getting the error. If this is not resolved I would also like refund and I will go to your competitor

Level 2
Feb 24, 2020 7:52:21 AM

Just saw on turbo tax canada facebook page a comment from them that said by Wednesday at 5pm. Not sure how much faith I have in that as long ago they said it would be up and running by today.

Returning Member
Feb 24, 2020 8:07:07 AM

Hi I have a message saying I cannot proceed to file my taxes because one or more of your tax forms are currently unavailable. Why?

Level 2
Feb 24, 2020 9:50:09 AM

What’s the other one ?

Level 2
Feb 24, 2020 9:50:44 AM

So they just replied to me and told me hopefully before the end of the week 

New Member
Feb 24, 2020 10:17:03 AM

exactly not very professional

Level 1
Feb 24, 2020 11:31:25 AM

Is there any updates. This is ridiculous. 

Level 2
Feb 24, 2020 12:36:06 PM

They are saying tomorrow night 

Level 2
Feb 24, 2020 12:58:28 PM

Exactly, a status update would be nice or a notice. Not happy at all I paid $80.00 for this, I could have went to an accountant for this type of fee. :(

New Member
Feb 24, 2020 1:03:25 PM

Today is the 24th, any word on when this will be fixed? I have already paid for my filing, otherwise I would just go elsewhere today.