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In order to help you with this situation, we believe your best option is to contact our telephone support team for further assistance please call 1-888-829-8608.

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I am in the Dominican Republic and cannot use a 1-888 number here.  Is there any way to change my phone number on file with you?

Unfortunately, we can't change any information on your account. If you can't contact phone support, then you can use this form to submit a TurboTax Account Recovery Request:

https://turbotax.community.intuit.ca/community/navigating-turbotax/help/account-recovery-request/00/873777