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Level 2
posted Apr 13, 2024 2:21:19 PM

Medical expense claim period can't change - I use premium online

I tried to define medical expense claim period from when to when. However, i change every time from what system default (01/01/2023 -12/31/2023) to my choice, after I clicked to the next page and back to check the claim period, it is back to system default. How can I change the claim period to what I define? 

 

 

 

 

1 3 1460
3 Replies
Moderator
Apr 13, 2024 2:55:08 PM

Please make sure that your Medical expense claim period ends in 2023.

Level 2
Apr 13, 2024 3:40:13 PM

my claim period is from 04/2022 to 04/2023. however, system keeps changing to 01/01/2023 to 31/12/2023 

Moderator
Apr 15, 2024 11:35:29 AM

We have tried the dates and they stayed- please make sure that you have the day- a day apart- an example below in the screenshot:

 

 

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