Missing Return on Account

Please make sure to sign in into the correct year and use the right credentials to continue the return to file. You can also use Forgot my Username/Password option to recover your account details.

Thanks for choosing TurboTax.

I have the exact same problem.  Prepared a return for 2023 tax year at beginning of February.  Netfile was closed so I waited until today to file.  But now I cannot find the return that I had prepared to file yet the software was bought and paid for.  The rep on the phone was not useful and just referred me here.  I logged in with the proper account and still nothing showing up for a 2023 tax return.

@Bsmiles Please make sure to sign in into the correct year and use the right credentials to continue the return to file. You can also use Forgot my Username/Password option to recover your account details.

Thanks for choosing TurboTax.

So can I ask how you recovered it? I'm having the same issue right now and the rep was not helpful and its not letting me restart my 2024 file

@user17720344215 Please make sure to sign in to the correct year and use the right credentials to continue the return to file. You can also use Forgot my Username/Password option to recover your account details. If you are using the incorrect credentials, you won't be able to locate your return.