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New Member

My account is locked.

Message from the CRA:

Your account is locked. If you need assistance, please contact us.



how can i do?


4 Replies

My account is locked.

We're sorry to hear you are having this issue. To help you we will need more information. Therefore, could you please meet us by private message on Facebook or Twitter to see how we can help you further?

New Member

My account is locked.

i need to know why my they tell me my  information is wrong



My account is locked.

You must have entered personal information that doesn't match the information at CRA. If you try to Neftile 5 times with the wrong information, your account will be locked.


For questions for which personal information must be exchanged, you can contact us by phone or private message on our Facebook and Twitter social networks. 

We also offer tax expert services as needed.


Thanks in advance for your understanding, 

New Member

My account is locked.

My Account is frozen. I cannot enter it to read my 2019 income tax assessment from CRA. In this covid-19 period, I am helpless.