My turbotax 2018 has stopped working after it did ...

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New Member

My turbotax 2018 has stopped working after it did an update last night. Any suggestions?

After turbotax did an update the program won't boot up.  I get a windows box saying turbotax is not responding.  I had been using this year's program with no problems until the latest update.  I have tried re-installing the program but same result.

2 Replies
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New Member

My turbotax 2018 has stopped working after it did an update last night. Any suggestions?

I had the same problem.  Unistalled, re-installed and still doesn't work.  Now what?
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Moderator

My turbotax 2018 has stopped working after it did an update last night. Any suggestions?

Did you completely uninstall the program before reinstalling it? https://turbotax.community.intuit.ca/replies/2647640

Here are some more specific instructions for Windows 7 installation. The screenshots are from 2016, but it should be similar to 2018: https://turbotax.community.intuit.ca/replies/2648062

If you are still unable to resolve this issue, please contact our phone support as they will be better able to assist you (*Not available for TurboTax Free users*). https://turbotax.community.intuit.ca/replies/3152013


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