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Returning Member
posted Oct 30, 2019 5:35:24 PM

Net File Failure Message, but still received confirmation email

When I tried to Net File in my final step, it said "We're sorry, the CRA was unable to received your Net file."

I tried this twice and received the same message.

However, I did get a confirmation email from Turbotax confirming that Nettle was successful.

Which is correct?

0 3 1531
3 Replies
Level 11
Oct 30, 2019 5:35:25 PM

We will have an agent reach out to you directly.

New Member
Oct 30, 2019 5:35:27 PM

I just received this exact message and received the confirmation email...am I filed or not?

Level 11
Oct 30, 2019 5:35:28 PM

If you have a received a NETFILE confirmation code via email, your return has been received by CRA. To check, log out of your return, log back in, and then follow the steps to file your return. You will receive the same confirmation number as the email you received.