NETFILE QUEBEC ERRORS

Please clear your cache/cookies, sign out of your return and restart your computer. If this doesn't clear the issue, we believe your best option is to contact our telephone support team for further assistance as they have the option to view your screen to help resolve the issue. To contact them, please follow this link: Contact Us. When the message asks if you wish to receive an email say NO then say "speak to a representative" and hold the line. If the issue is not resolved please ask for an escalation.

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I did all the procedure by clearing the cache/cookies, signed out of return and restarted the computer.  There is definitely a bug in the software, on the Form QDED for Quebec.  It keeps on saying « You must enter the employment or commission income (TP-59-V) for which you are claiming a deduction to claim the employment expenses entered. The amount is already there and it continues to say to fix the error. I’ve tried skipping the errors message but it won’t allow me to send my return to NETFILE Quebec.  It just doesn’t fix the error and prevents me from sending it.

Please contact our phone support team at 1-888-829-8608 as they will be better able to assist you.

ok will try to contact them

Hello, would like to know if your problem has been solved? I got similar problem... CRA netfile went through without problem but i got error saying i am not eligible to netfile for Quebec.... nothing changed and i filed my return with turbotax for years... 

If your error message was that you are not eligible- did it say why? If not, please see the CRA list of reasons why you may not be eligible to NetFile your return.

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I called TurboTax Support, and did a screen share of my problem. It kept on telling me NetFile Quebec errors and asking me to enter the employment income on form (TP-59-V) in order to claim the employment expense deductions.   The amount was there so I repeatedly re-typed the income but was not able to accept it cause after I said continue it asked me to fix the nettle error again.  It would not even allow me to skip the errors and all this prevented me from Netfiling Quebec, because of this form.  After a spending a long time with the support representative to try and resolve this problem, she told me to just print and mail them.  Hopefully this will be reported and fixed by the TurboTax software technicians.  I was not pleased with this problem and it needs to be fixed by TurboTax.  So the problem is NOT resolved.

This is not a CRA issue, the federal return was sent by Netfile with no problem at all.  This is a Netfile Quebec issue.  Some kind of bug on the Quebec TP-59-V form prevents it from Netfiling Quebec.

I don't know if this is the case for you, but sometimes when information is entered just in the form and not in Easy Step, the problem of not recognizing certain boxes occurs.  Best to enter info in Easy Step first and then go check in the form. 

My problem solved. It was due to the format of my phone number. There were parenthesis in my phone number. I would like to have an error message saying the format is not correct. strangely, several times there were no warning at the end but after several back and force with a specialist, finally the system says there is an format error. Anyway, thanks for you support.

You're welcome and happy you were able to Netfile.

Thank you for choosing TurboTax.

Has anybody experienced this TP-59-V issue that does not Netfile Quebec because it keeps on asking for Employment income cause it doesn't recognize the income box on the form. Will Turbotax correct this problem?

Typically, this error occurs when some data is missing or has been entered incorrectly. It may be possible that you have not filled out the TVQ number and employer signature completely. To avoid such errors, kindly review the form and the data entered carefully, and ensure that all fields have been correctly filled out.

Thank you for choosing TurboTax.

Have reviewed it.  Same problem.

same issue !   The authentication data entered do not correspond to the data in our files . (T3BAAS05) 

Thanks @CY-2024  ,  When  I adjust my phone number to try , got  the other error code  (T3BAAS22) .

According to the Revenu Quebec error code T3BAAS22, your access to the service for transmitting income tax returns has been suspended. If you have unsuccessfully tried to NETFILE your return several times, Revenu Québec may suspend your NETFILE access. To get more information about this issue, please give us a call at 1 866 423-3234. 

When you contact them, it's important to review the personal information that you have on file with Revenu Québec as your first error code might have been caused by entering different information than what they have on file. 

Thank you for choosing TurboTax.

I called Revenu quebec ,  they help me resolve T3BAAS22 .  but still  changed to  T3BAAS05 !! 

We compared all of information (all of  them RIGHT )with Revenu Quebec , still  T3BAAS05 .  they told me  ,  it should be software issue or bug .   and I complain  can not import from Revenu Quebec by TurboTax standard PC version ,  The TurboTax suggest input them  by manual . 

In order to help you with this situation, we believe your best option is to contact our telephone support team for further assistance, as they have the option to view your screen to help resolve the issue. To contact them, please follow this link: Contact Us. When asked if you wish to receive an email say NO then say "speak to a representative" then hold the line. If the issue is not resolved please ask for an escalation.

​​​​​​​Thank you for choosing TurboTax.