trying to file and getting strange error related it appears to capital gains so I can't tell if this is software error or entry error
detailed message is below - any ideas?
CRA Result Code: 84
#95365 - There is an entry on the Form T936 and/or on the Schedule 3 and one of the following situations applies to your return. Please verify your entries and make any necessary corrections.
1. You reported a capital gain from a T3 slip on line 17600 of Schedule 3. An entry is also required on line 68140 in Chart A of Form T936. Line 68140 cannot be less than line 17600.
2. There is an entry on line 68140. You also have to report a capital gain (or loss) on line 17600. If the total of your capital gains (or losses) from all your T3 slips is zero, your software should generate an entry of "1" on line 17600.
3. There is an entry on line 68140. You must also have an entry on line 68150. If line 68140 minus line 12 in Chart A is zero, your software should generate an entry of "1" on line 68150.
4. There is an entry on line 68150. An entry is also required on line 68140. Line 68140 cannot be less than line 68150.Your tax return has not been accepted by the Canada Revenue Agency. It contains errors that must be corrected. Please review the following error(s), make the necessary corrections, and try resubmitting your return. For forms or additional information, visit the Canada Revenue Agency website and the Corrections page on the NETFILE website. For further assistance, please contact us.
Apparently a known issue with Turbotax (per TurboTaxAniqua moderator) - they're working on a fix.
@dwkerr1 We are aware of this issue, and our development team is working on a resolution. We appreciate your patience.
WORKAROUND THAT WORKED: I entered 1/2 of all T3 values for both myself and spouse, with 100 ownership for each at the top. (I also only put an entry, for the summed (half) values of 52 and 53 into box 53. ) This produced agreement in values for lines 68140 on form T936 and on Schedule 3, which were both correct, and allowed me to netfile both returns.
My situation is that my spouse gets 100% of t3 amounts - turbo tax made me fill in fields that were not filled in on the t3 - but I’m uncomfortable actually changing entered amounts to something not matching the actual t3 I received
@dwkerr1 We are aware of this issue, and our development team is working on a resolution. We appreciate your patience.
@TurboTaxAniqua
When will this fix be available? I'm not able to submit my tax return. I'm filing for myself only. Please fix it.
@mpiatti We are aware of this issue, and our development team is working on a resolution. Currently we don't have any ETA. Once it is resolved, we will update you in this thread. We appreciate your patience.
At this point there is no more patience to appreciate - after weeks, either give us an ETA for the fix or start offering refunds!
@TurboTaxAniqua
TurboTax is preventing me from filing my taxes when I need it, and this is completely unacceptable. People rely on tax software to file as soon as they need to, and delays like this defeat the entire purpose of using TurboTax. If this issue isn’t fixed within 24 hours, I expect a full refund, as I’ll be forced to find alternative software. This needs to be resolved immediately.
@Stevie Dee We understand your frustration. We can assure you that we are trying our best to get this issue resolved. Thanks