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New Member
posted Jul 10, 2020 6:13:09 AM

Next page not loading after clicking Continue

I am on the page with the question "How did you do your taxes last year?"

 

I selected TurboTax Online and clicked Continue.  Windows pop up showing "saving your information" and "loading your information" but it just loops back to the same page.  I am unable to get past this point.

 

I have cleared my cache and restarted my device.  Tried again with the same results.

 

I have used TurboTax for years and have never had this issue.  Any technical support available for this?

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1 Replies
Moderator
Sep 18, 2020 8:33:56 AM

Please contact our customer service as they can view your screen to see what the issue might be.