Removing the checkmark does not necessarily clear the claim application. Please go back in as if you are applying for the Northern Residents Deduction and click that she qualifies and delete the information within then continue to save the changes you have made. Once the information is cleared you can go back and delete that she wishes to claim it and save.
If you still need guidance, we believe your best option is to contact our telephone support team for further assistance, as they have the option to view your screen to help you. To contact them, please follow this link: Contact Us.
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