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Returning Member
posted Feb 26, 2025 9:47:19 AM

Not able to download 2024 tax year Home & Business software

Windows 10 PC Desktop

Purchased a License Key for Home & Business. The 'box' shows "download only"

Have gone to turbotax.ca/download, clicked on the 'download' button for Home & Business, but all that downloads is a crdownload file that NEVER seems to open.

I am using Microsoft Edge. 

So now what? At least with a CD, I could actually load it on the computer.

 

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1 Replies
Moderator
Feb 26, 2025 6:58:40 PM

For installation issues, make sure you are following these points: 

 

You have the administrator rights on the profile you are installing TurboTax on 

You are not trying to install on a cloud 

Turn off your antivirus software and Windows Defender, before installation 

 

If the error persist, we suggest you to contact our product support by phone. 

 

https://turbotax.community.intuit.ca/turbotax-support/en-ca/help-article/tax-return/contact-us/L1h8P3E0x_CA_en_CA?uid=m4j5o7no 

 

 

Thank you for choosing TurboTax.