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New Member
posted Dec 16, 2024 2:20:39 PM

"Not connected to internet"

Been using desktop TurboTax for Mac for close to 20 years. Downloaded 2024 Premier today, installed, tried to activate, and got a message informing me I am not connected to the internet. Tells me to "Try again", Nada.

Others have evidently run into this; I have not. My internet connection is fine. I've reinstalled several times, checked my security settings, nothing is changed or new, still the same message.

 

I am NOT going to fool with DNS settings or Terminal. If that's what it takes to use my $105 "product" this is the end of my relationship with TurboTax. I'll call Customer Support tomorrow, but I'm about at the end of my rope on this.

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1 Replies
Moderator
Dec 17, 2024 11:24:22 AM

You have reached out to TurboTax Canada. Please reach out to TurboTax US so they can assist you with the download issue.

 

Thanks, TurboTax Canada.